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Terms of Service

Effective:

These Terms of Service (“Agreement”) are entered into between LetsApp™ (“Company”) and the individual or entity (“User”) accessing or using QuoteLogic™, a Configure, Price, Quote (CPQ) software service (the “Services”).

By accessing or using the Services, User agrees to be bound by this Agreement. If User does not agree, they may not use the Services.

1. Definitions

  • Services: The QuoteLogic™ SaaS platform, including all features, functionality, and related services.
  • User Content: Any data submitted, stored, or processed by User, including pricing data, configurations, and quotes.
  • Subscription Services: Paid versions of the Services with cloud storage, collaboration, and additional features.

2. Service Tiers, Device Storage, and Service Limitations

Device Storage and Offline Functionality

The Services may use local device storage to support offline functionality, performance, draft recovery, and session continuity.

User acknowledges:

  • Device storage is not guaranteed to be permanent
  • Device storage may be cleared upon logout, session expiration, security events, browser settings, device settings, or User action
  • Locally stored data may be modified, corrupted, deleted, or accessed outside the Services
  • Company does not guarantee the persistence, integrity, security, or availability of locally stored data

For Subscription Services, cloud-based storage is intended to serve as the primary system of record for supported synced data. Device storage is provided as a convenience and performance layer.

Company is not liable for any loss, corruption, unauthorized access, or deletion of data stored locally on User devices.

Free Tier

The free version may be provided for evaluation, familiarization, or limited use and may include limited functionality, storage, support, or availability.

User assumes all risks associated with use of the free version.

Subscription Services

Paid tiers may include cloud storage, synchronization, collaboration features, administrative functionality, workflow management, integrations, and other premium features.

Subscription Services are subject to applicable subscription fees, plan limitations, and any additional terms or agreements applicable to the selected plan.

Service Changes

Company may modify, suspend, or discontinue features, service tiers, storage behavior, or availability with reasonable notice where practical.

3. Use of Services

User agrees to:

  • Use Services in compliance with applicable laws
  • Not upload illegal, infringing, or harmful content
  • Not reverse engineer, scrape, or interfere with the Services
  • Not attempt unauthorized access to systems or data

Company does not monitor or endorse User Content.

4. User Data and Ownership

  • User retains all ownership rights to User Content
  • Company does not claim ownership of User Content

Company may process, store, and transmit User Content solely as necessary to provide, maintain, and improve the Services, or as required by law.

User is solely responsible for:

  • The accuracy, completeness, and legality of User Content
  • Maintaining appropriate backups of User Content
  • Verifying all data, configurations, and outputs prior to use

User acknowledges:

  • The Services may utilize both local device storage and cloud-based systems
  • Data may not be continuously synchronized between local and cloud environments
  • Data may be lost due to user actions, session expiration, sync issues, system failures, or third-party dependencies

Unless explicitly stated in a separate agreement, the Services are not intended to function as a system of record or guaranteed backup solution.

Company is not responsible for any loss, corruption, or unavailability of User Content.

5. Data Security

Company implements commercially reasonable administrative, technical, and organizational safeguards designed to protect User Content.

These safeguards may include, where applicable:

  • Encryption of data in transit using industry-standard protocols
  • Access controls designed to limit unauthorized access
  • Security practices intended to protect the integrity and availability of the Services

However, User acknowledges:

  • No method of transmission or storage is completely secure
  • Company does not guarantee that the Services will be free from unauthorized access, data breaches, or security incidents
  • Security of User Content also depends on User’s actions, including safeguarding credentials, devices, and access permissions

The Services may rely on third-party infrastructure, hosting providers, or integrations. Company is not responsible for security failures, outages, or breaches caused by third-party systems beyond its reasonable control.

User is responsible for:

  • Maintaining the confidentiality of login credentials
  • Managing access to User accounts and devices
  • Implementing any additional security controls required for their business or regulatory needs

6. Privacy

Use of the Services is also governed by the Company’s Privacy Policy, which is incorporated into this Agreement by reference.

By using the Services, User agrees to the collection, use, and processing of information as described in the Privacy Policy.

User acknowledges:

  • Company may process certain data, including account information and usage data, to operate, maintain, and improve the Services
  • The Services may involve the use of third-party providers, including hosting, authentication, and infrastructure services, which may process data on behalf of the Company
  • User is solely responsible for ensuring that any personal data included in User Content is collected, used, and processed in compliance with applicable laws and regulations

Unless explicitly agreed in writing, Company does not assume the role of data controller or processor for regulated data environments.

User is responsible for determining whether the Services meet their legal, regulatory, or compliance requirements.

7. Fees and Payment

  • Subscription fees are billed in advance on a recurring basis, unless otherwise specified
  • All fees are non-refundable, except as required by applicable law
  • Company may modify pricing, fees, or billing practices with prior notice

User is responsible for:

  • Paying all applicable fees in a timely manner
  • Any taxes, duties, or governmental charges associated with use of the Services (excluding taxes based on Company’s income)

Failure to pay fees when due may result in:

  • Suspension or restriction of access to the Services
  • Termination of the account

Company reserves the right to use third-party payment processors and is not responsible for errors caused by such providers.

8. Outputs and Pricing Disclaimer

The Services generate outputs, including but not limited to pricing, configurations, quotes, calculations, and recommendations, based on User-provided data, rules, and inputs.

User acknowledges:

  • All outputs are generated automatically and are not guaranteed to be accurate, complete, or error-free
  • Outputs may be affected by incorrect data, misconfigurations, integration issues, or system limitations
  • Outputs are intended for internal, draft, or assistive purposes only, unless independently verified by the User

User is solely responsible for:

  • Reviewing, validating, and approving all outputs prior to use, distribution, or reliance
  • Ensuring that any quotes, pricing, or configurations provided to third parties are accurate and appropriate

The Services do not constitute financial, legal, accounting, or professional advice.

Company is not liable for:

  • Pricing errors or discrepancies
  • Incorrect quotes or configurations
  • Lost revenue, missed opportunities, or business losses
  • Any decisions made or actions taken based on outputs generated by the Services

Use of outputs is at User’s sole risk.

9. Disclaimer of Warranties

The Services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, Company disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

  • Warranties of merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy, reliability, or completeness of outputs or data

Company does not warrant that:

  • The Services will meet User’s requirements
  • The Services will be uninterrupted, timely, secure, or error-free
  • Any defects or errors will be corrected
  • The Services will be free of viruses or other harmful components

User assumes all risk associated with use of the Services.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, business opportunities, goodwill, or data
  • Company shall not be liable for any damages arising from:
    • Use of or inability to use the Services
    • Errors or inaccuracies in outputs, including pricing or quotes
    • Loss, corruption, or unavailability of User Content
    • Unauthorized access to systems or data
    • Failures of third-party providers, integrations, or infrastructure

Company’s total aggregate liability for all claims arising out of or relating to the Services or this Agreement shall not exceed the total amount paid by User to Company for the Services in the twelve (12) months immediately preceding the event giving rise to the claim.

For Users of the free version of the Services, Company’s total aggregate liability shall not exceed $100 USD.

These limitations apply regardless of the form of action and whether or not Company has been advised of the possibility of such damages.

Some jurisdictions do not allow certain limitations of liability. In such cases, Company’s liability shall be limited to the fullest extent permitted by applicable law.

11. Indemnification

User agrees to indemnify, defend, and hold harmless Company and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

  • User’s use of the Services
  • User Content, including any claim that User Content infringes or misappropriates the rights of a third party
  • User’s violation of this Agreement or applicable laws or regulations
  • Any outputs, quotes, pricing, or configurations generated by the Services and used or relied upon by User or third parties
  • User’s interactions or agreements with third parties, including customers or partners

Company reserves the right to assume the exclusive defense and control of any matter subject to indemnification, at User’s expense. User agrees to cooperate with Company in the defense of such claims.

12. Termination

By Company

Company may suspend or terminate User’s access to the Services at any time, with or without notice, including for:

  • Violation of this Agreement
  • Non-payment of fees
  • Suspected fraud, abuse, or security concerns
  • Actions that may harm the Services, other users, or third parties

By User

User may stop using the Services at any time. For Subscription Services, termination may be subject to the applicable billing cycle and subscription terms.

Effect of Termination

Upon termination or suspension:

  • User’s access to the Services may be immediately restricted or revoked
  • User Content may be deleted or become inaccessible without notice
  • Company is not obligated to retain or provide access to User Content

User is solely responsible for exporting or backing up any User Content prior to termination.

Survival

Any provisions that by their nature should survive termination shall survive, including but not limited to:

  • Sections relating to liability, disclaimers, indemnification, and governing law

13. Service Availability and Support

Company does not guarantee that the Services will be available at all times or without interruption.

  • The Services may be subject to downtime, delays, or interruptions for maintenance, updates, or factors outside Company’s control
  • Company may perform scheduled or unscheduled maintenance that may impact availability

Unless explicitly agreed in a separate written agreement, Company does not provide any service level commitments, uptime guarantees, or response time obligations.

Service level agreements (SLAs) may be made available to certain enterprise customers and, if applicable, will be defined in a separate written agreement, such as a Master Services Agreement (MSA) or order form.

Support, if provided, is offered on a best-effort basis and may vary depending on the service tier or plan.

14. Beta Features

The Services may include features, functionality, or releases that are identified as beta, preview, experimental, or similar (“Beta Features”).

User acknowledges that:

  • Beta Features are provided for testing and evaluation purposes only
  • Beta Features may be incomplete, unstable, or subject to errors
  • Beta Features may be modified, limited, or discontinued at any time without notice

Company makes no warranties or guarantees regarding Beta Features and assumes no liability arising from their use.

Use of Beta Features is at User’s sole risk.

15. Compliance and Use Restrictions

User is responsible for ensuring that its use of the Services complies with all applicable laws, regulations, and industry requirements.

The Services are designed as a general-purpose software platform and may not, without additional agreements or configurations, meet specific regulatory or compliance requirements applicable to certain industries or data types.

Company may utilize third-party service providers, including infrastructure, authentication, analytics, and payment processors, which may maintain their own security and compliance programs.

Unless explicitly agreed in a separate written agreement, such as a Master Services Agreement (MSA) or similar enterprise agreement, Company does not represent or warrant that the Services:

  • Meet the requirements of any specific regulatory framework (e.g., HIPAA, financial regulations, or government standards)
  • Are suitable for use in highly regulated or mission-critical environments

Certain compliance, security, or operational requirements may be supported or addressed through additional terms, configurations, or agreements entered into between Company and User.

User is solely responsible for:

  • Determining whether the Services are appropriate for its intended use
  • Implementing any additional controls, safeguards, or agreements required to meet its legal or regulatory obligations

16. Modifications to Terms

Company may update or modify this Agreement from time to time.

  • Updated versions will be posted within the Services or on Company’s website with a revised “Last Updated” date
  • Changes will become effective upon posting, unless otherwise stated
  • Company may, but is not obligated to, provide notice of material changes via email, in-app notification, or other reasonable means

User’s continued access to or use of the Services after the effective date of the updated Agreement constitutes acceptance of the modified terms.

If User does not agree to the updated terms, User must stop using the Services.

17. Governing Law and Venue

This Agreement shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of laws principles.

Any legal action or proceeding arising out of or relating to this Agreement or the Services shall be brought exclusively in the state or federal courts located in Rutherford County, Tennessee, and the parties hereby consent to the personal jurisdiction and venue of such courts.

User agrees that any claim must be brought in such courts and waives any objection to inconvenient forum.

18. Miscellaneous

Entire Agreement

This Agreement constitutes the entire agreement between User and Company regarding the Services and supersedes all prior or contemporaneous agreements, understandings, or communications, whether written or oral.

Assignment

Company may assign or transfer this Agreement, in whole or in part, without restriction. User may not assign or transfer this Agreement without the prior written consent of Company.

Waiver

The failure of Company to enforce any provision of this Agreement shall not be deemed a waiver of such provision or of the right to enforce it in the future.

Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

19. Contact Information

If you have questions about this Agreement, please contact LetsApp™ via our contact form.

By using the Services, User agrees to this Agreement.